Resource Planning Manager

Damart

Contact Centre
Head Office Bingley
Posted 4 weeks ago

THE ROLE

Can you answer the call and make the connection, then our Contact Centre needs you…

About Damart –

If you’d like to work for one of Europe’s biggest senior lifestyle brands, look no further than Damart. We help our customers get more out of life.  If you have the skills , you can to.

Our customers are at the heart of everything we do, but so are our colleagues.  We strive to make our workplace both inclusive and collaborative. Come and join the Team – see what difference you can make.

The Role –

  • This is a fantastic opportunity for a forward thinking individual who has the ability to lead a team and is super organised, to join a company that prides itself on innovative ideas and shares a common goal to drive our business forward.
  • We’re looking for someone who can take on all the expected planning manager duties such as overseeing the workforce management system, producing forecasts, budgets and monitoring performance across our busy Customer Service department.
  • You’ll need to think on your feet and be pro-active, anticipating what might be needed to get ahead of the game – super efficient, effective and professional!
  • To take us to the next level you’ll be passionate about continuous improvement, updating our SLA’s, reducing costs and providing increased flexibility across the department.
  • Establishing excellent working relationships will be key in this role, so influencing and negotiation is a skill we value as is the ability  to remain as cool as a cucumber and keep calm in demanding and pressurised situations.  Your days will be varied and you might be leading the team through operational changes one day  to head down analysing data the next, so advanced MS Office skills will be essential to this role.

The Benefits –

We are located in the market town of Bingley, in a historic landmark building right next to canal path walks (and railway station) and the famous Five Rise Locks.  As well a rewarding career, we offer a competitive salary, enhanced holiday, pension scheme, 50% staff discount, discounted rail travel, subsidised newly refurbished restaurant and free onsite parking.

Job Features

Contract TypeFixed Term - 12 Months

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