Damart UK Corporate website for jobs in fashion, press releases, news and financial informationDamart UK Corporate website for jobs in fashion, press releases, news and financial informationDamart UK Corporate website for jobs in fashion, press releases, news and financial informationDamart UK Corporate website for jobs in fashion, press releases, news and financial information
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Contact Centre Team Leader

Farrah

Contact Centre
Team Leader
I started at Damart in September 2011 as a Customer Service Advisor, moving from orders to service calls, learning data entry input and doing correspondence work. In July 2013 I began the Duty Manager Stars program, learning how to manage call service levels, deal with supervisor call backs and assisting agents with queries. By the end of the year I’d completed an ICS first impressions course as customer service professional. At the start of 2014 I joined the Team Leader Development program, and started helping other teams when their leaders were off. Now I’m midway through the course, leading an experience team of 18 people, managing targets, conducting meetings and investigations, and acting as a Duty Manager. What I like most about Damart are the opportunities for progression and how you can continue developing yourself and your skillset while managing a team.
Meet The Team
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  • Home
  • About
    • Our Vision
    • Our Brands
    • Our Heritage
    • Key Facts
    • Meet The Team
    • Our Awards
  • Responsibilities
    • Our Commitment
    • Our Charities & Partnerships
    • Our Ethical Policies
    • Modern Slavery Agreement
      • Modern Slavery Statement 2016 (PDF)
      • Modern Slavery Statement 2017 (PDF)
      • Modern Slavery Statement 2018 (PDF)
      • Modern Slavery Statement 2019 (PDF)
      • Modern Slavery Statement 2020 (PDF)
      • Modern Slavery Statement 2021 (PDF)
    • Gender Pay Report
  • Media
    • Press Releases
    • Press Area Login
      • SS20 Lookbook Library
      • AW20 Lookbook Library
  • Careers
    • Working For Damart
    • Benefits & Rewards
    • Meet The Team
    • Join The Team
  • Contact
  • Logout
Damart UK Corporate website for jobs in fashion, press releases, news and financial information