CONTACT CENTRE TEAM LEADER

We are looking for a proactive team player who can motivate and develop others, while working in a fast-paced environment. You will have the opportunity to make a real difference to the business and be actively involved in implementing Customer Service improvement projects.

Job Overview:

You will be responsible for leading, coaching and developing a team of advisors to deliver excellent customer service, achieving and exceeding agreed targets against business objectives.

You will also be responsible for activities which support maintaining the department’s service levels; managing call volumes, email customer contacts and customer correspondence.

Being confident in delivering and exceeding agreed targets / KPI’s against business objectives is essential, and you will also contribute to the Contact Centre’s overall performance and capability.

Key Responsibilities:

Plan, implement and deliver coaching strategies that will complement our passion for delivering excellent customer service.
Provide effective leadership and support the team to ensure that service levels are in line with agreed standards.
Implement regular feedback and performance review sessions, ensuring the team is meeting and exceeding targets.
Ensure that all processes and procedures are adhered to in line with company guidelines and policy.
Develop initiatives to both promote the uptake of special offers, whilst understanding our customers and their circumstances in order to provide the best level of service.

Skills and Experience:

The ideal candidate will have previous experience working as a Contact Centre Team Leader.

You will also have excellent organisational and communication skills, be passionate about delivering world class customer service and have excellent time management skills.

As well as a rewarding career with learning and development opportunities, Damart
colleagues also receive:

Generous holiday entitlement
Auto Enrolment Pension scheme
Onsite free parking for colleagues at both sites
Onsite subsidised canteen on both sites
50% colleague discount on all catalogue and shop products
Colleague wellness programme
Reward and Recognition scheme
Discount Directory—a range of discounts at various local businesses

Job Features

Contract	Permanent
Hours	Full time, 37.5 hours per week
Pattern	Flexible shift pattern within the Contact Centre opening hours, Monday - Sunday 08:00 - 20:00

Apply Online

Email**

Title**

First Name*

Surname**

Address*

Postcode**

Contact Phone Number**

A valid phone number is required.

Date of Birth**

Current Notice period*

Have you worked at Damart before?**

Yes No

Are you eligible to work in the UK?**

Yes No

Do you have any unspent criminal convictions?*

Yes No

If yes please give details

Covering Letter

Privacy Notice*

I agree with the privacy notice below and will attach my CV

Attach Resume*

Privacy Notice

The information that you provide on this form and that obtained from other relevant sources will be used to process your application for employment. The personal information that you give us will also be used in a confidential manner to help us monitor our recruitment process. If you succeed in your application and take up employment with us, the information will be used in the administration of your employment with us and to provide you with information about us or third party via your payslip. We may also use the information if there is a complaint or legal challenge relevant to this recruitment process. We may check the information collected, with third parties or with other information held by us. We may also use or pass to certain third parties information to prevent or detect crime, to protect public funds, or in other ways as permitted by law. If you are unsuccessful, we will retain your details for a period of 6 months, should any other position become available we will contact you. At the end of the 6 month period your details will be securely deleted from our system. Please tick the box if you agree to the processing of sensitive personal data, (as described above), in accordance with our registration with the Information Commissioner.