CUSTOMER SERVICE ADVISOR

About us

We are one of Europe’s biggest lifestyle brands for the over 50s, with over 10 million customers who love our style and customer service.

Each and every colleague is passionate about delivering a great customer experience. Don’t just take our word for it though, we are accredited by the Institute of Customer Service as being world class and our Customers rate us as excellent on Trust Pilot

What you will do

We are currently recruiting for friendly and helpful Customer Service Advisors to answer all our lovely customers queries. This includes taking orders from them and helping them with any service needs they have either on the phone or email.

We have both permanent and fixed term positions available with start dates from 27th September 2021.

Who are we looking for?

If you have a passion for delivering a great customer experience, then this role could be for you!

Our team come from a variety of employment backgrounds, but they all have one thing in common, they were all recruited because of their ability to build rapport and natural communication skills.

Our Contact Centre is open from 8am – 8pm Monday to Sunday.

Why Damart?

Damart is going from strength to strength and this is in no small part down to our wonderful team that work within Customer Services. We recognise this with a competitive salary and a 50% colleague discount off our products. Along with that, we’re in a great location for public transport and have lots of free parking as well. Our onsite restaurant is subsidized and available to dine in or take-away Monday to Friday. You’ll receive comprehensive and fully paid training and then you’ll be given ongoing support and coaching by your Team Leader.

Job Features

Contract	Permanent and Fixed Term
Hours	Full time, 40 hours per week
Pattern	Hours within the Contact Centre opening times, Mon - Sun 8am - 8pm

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Privacy Notice

The information that you provide on this form and that obtained from other relevant sources will be used to process your application for employment. The personal information that you give us will also be used in a confidential manner to help us monitor our recruitment process. If you succeed in your application and take up employment with us, the information will be used in the administration of your employment with us and to provide you with information about us or third party via your payslip. We may also use the information if there is a complaint or legal challenge relevant to this recruitment process. We may check the information collected, with third parties or with other information held by us. We may also use or pass to certain third parties information to prevent or detect crime, to protect public funds, or in other ways as permitted by law. If you are unsuccessful, we will retain your details for a period of 6 months, should any other position become available we will contact you. At the end of the 6 month period your details will be securely deleted from our system. Please tick the box if you agree to the processing of sensitive personal data, (as described above), in accordance with our registration with the Information Commissioner.