Customer Service Advisor

Damart

Contact Centre, Customer Services

Head Office Bingley

Posted 4 months ago

Customer Service Advisors will have a key role within the contact centre at Damart and the successful candidate will have ample opportunity for development and exposure across the business.

There are full-time & part-time roles available 7 days a week between 8am – 8pm.

Opportunity for some flexible working.

Benefits:

· Hybrid working opportunity

· Free onsite parking

· Subsidised onsite canteen

· Team socials

· 50% Damart colleague discount & other retail discounts

· Monthly staff sales

· Development pathways & progression opportunities

· 31 days annual leave (including bank holidays)

About the Role

We are looking for people with a passion for great customer service to become part of our Multi-Channel Contact Centre team that supports customers across all our brands.

Once you are trained, you will be assisting our customers with taking orders and handling service queries across our telephony, email, webchat and correspondence teams. You will be supported and encouraged each step of the way by your Team Leader who will also help you with ongoing coaching and development.

So if you have an interest in customer service, love helping people and want to work in a friendly and supportive environment then we’d love to hear from you.

About Damart

We are in Bingley, a Market Town in the north of Bradford in the beautiful Airedale Valley and a 5-minute walk from Bingley train station and Five Rise Locks.

Damart was established over 60 years ago, famous for its Thermolactyl clothing technology, it is a leading retailer of fashion, footwear, and household products.

We believe that our colleague lead working style is what sets us apart and we have some colleagues who have been with us for over 40+ years. Therefore, we want to give you the chance to speak to us about your own personal journey and what you’re looking for in your next role, whether that’s work-life balance, compensation package or career progression.

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

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The information that you provide on this form and that obtained from other relevant sources will be used to process your application for employment. The personal information that you give us will also be used in a confidential manner to help us monitor our recruitment process. If you succeed in your application and take up employment with us, the information will be used in the administration of your employment with us and to provide you with information about us or third party via your payslip. We may also use the information if there is a complaint or legal challenge relevant to this recruitment process. We may check the information collected, with third parties or with other information held by us. We may also use or pass to certain third parties information to prevent or detect crime, to protect public funds, or in other ways as permitted by law. If you are unsuccessful, we will retain your details for a period of 6 months, should any other position become available we will contact you. At the end of the 6 month period your details will be securely deleted from our system. Please tick the box if you agree to the processing of sensitive personal data, (as described above), in accordance with our registration with the Information Commissioner.