Trainee Resource Planning Analyst

Contact Centre
Head Office Bingley
Posted 4 weeks ago

Trainee Resource Planning Analyst


Trainee Resource Planning Analyst

Contact Centre – Bingley

Full or Part Time

6 month fixed term



Keen to deliver a ‘World Class’ Customer Experience? 

A self-starter keen to learn Resource Planning?

  Sound just like you?


The Role:

An exciting opportunity has arisen to join our fast paced Customer Service Team.  You will be part of the Resource Planning Team in the resource management of Customer Service, learning how to deliver planning schedules that deliver great service and management information, helping to drive efficiency and process improvements for both colleagues and customers. You won’t need to have worked in planning before but you’ll need to a great positive, engaging set of communication skills,  have an analytical inquisitive approach, be familiar with MS excel and be really keen to learn in a fast paced environment.


Your key responsibilities include;

  • Working cross functionally with colleagues to ensure that management information is produced accurately, timely and is well presented.
  • Working in partnership with Customer Service Team Leaders and Managers to ensure that cost effective labour scheduling is planned and successfully implemented to maintain our ‘World Class Service’.
  • Daily scheduling of holidays, absence and training, along with the quality and performance management of recruitment and other external agencies.
  • Daily positive engagement with colleagues to drive forward our fantastic inclusive culture of ideas generation that supports great service levels to customers.


Essential experience and qualifications:

A self-starter, you will have a passion for analysis and challenging the ‘as is’ whilst having excellent communication skills. You will have at least basic, but ideally intermediate, MS Excel expertise. Be able to work at a fast pace whilst delivering quality outcomes.


What you can expect from us:

As well as a rewarding career with learning and development opportunities, Damart colleagues also receive a generous holiday allowance, auto-enrolment into the pension, onsite free parking, onsite subsidised canteen and 50% colleague discount on all catalogue and shop products.


If you would like to be considered for this position please complete and return an internal application form and a copy of your CV (if available) to the People Team by 5th January 2022.

Apply Online

A valid phone number is required.

The information that you provide on this form and that obtained from other relevant sources will be used to process your application for employment. The personal information that you give us will also be used in a confidential manner to help us monitor our recruitment process. If you succeed in your application and take up employment with us, the information will be used in the administration of your employment with us and to provide you with information about us or third party via your payslip. We may also use the information if there is a complaint or legal challenge relevant to this recruitment process. We may check the information collected, with third parties or with other information held by us. We may also use or pass to certain third parties information to prevent or detect crime, to protect public funds, or in other ways as permitted by law. If you are unsuccessful, we will retain your details for a period of 6 months, should any other position become available we will contact you. At the end of the 6 month period your details will be securely deleted from our system. Please tick the box if you agree to the processing of sensitive personal data, (as described above), in accordance with our registration with the Information Commissioner.