Trainee Resource Planning Analyst

Contact Centre
Head Office Bingley
Posted 4 weeks ago

Trainee Resource Planning Analyst

 

Trainee Resource Planning Analyst

Contact Centre – Bingley

Full or Part Time

6 month fixed term

 

 

Keen to deliver a ‘World Class’ Customer Experience? 

A self-starter keen to learn Resource Planning?

  Sound just like you?

 

The Role:

An exciting opportunity has arisen to join our fast paced Customer Service Team.  You will be part of the Resource Planning Team in the resource management of Customer Service, learning how to deliver planning schedules that deliver great service and management information, helping to drive efficiency and process improvements for both colleagues and customers. You won’t need to have worked in planning before but you’ll need to a great positive, engaging set of communication skills,  have an analytical inquisitive approach, be familiar with MS excel and be really keen to learn in a fast paced environment.

 

Your key responsibilities include;

  • Working cross functionally with colleagues to ensure that management information is produced accurately, timely and is well presented.
  • Working in partnership with Customer Service Team Leaders and Managers to ensure that cost effective labour scheduling is planned and successfully implemented to maintain our ‘World Class Service’.
  • Daily scheduling of holidays, absence and training, along with the quality and performance management of recruitment and other external agencies.
  • Daily positive engagement with colleagues to drive forward our fantastic inclusive culture of ideas generation that supports great service levels to customers.

 

Essential experience and qualifications:

A self-starter, you will have a passion for analysis and challenging the ‘as is’ whilst having excellent communication skills. You will have at least basic, but ideally intermediate, MS Excel expertise. Be able to work at a fast pace whilst delivering quality outcomes.

 

What you can expect from us:

As well as a rewarding career with learning and development opportunities, Damart colleagues also receive a generous holiday allowance, auto-enrolment into the pension, onsite free parking, onsite subsidised canteen and 50% colleague discount on all catalogue and shop products.

 

If you would like to be considered for this position please complete and return an internal application form and a copy of your CV (if available) to the People Team by 5th January 2022.

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